Solution Engineer, Senior Manager (Technical Presales, Solution Design, Airport/Airline industry exposure)
Overview:
PURPOSE
Oversees the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.
What will you do- Oversees the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
- Oversees the design and development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops.
- Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
- Ensures interaction and collaboration with colleagues is carried out to gain and share ideas and opportunities.
- Lead mentor and coach a technical team of Solution Engineers. Coordinates technical training and certification on the products and technologies supporting the ATI.
- Supports sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
- Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
- Participate in the consultative selling process with the commercial and sales team
Qualifications:
EXPERIENCE- BS level Technical Degree or equivalent experience in Engineering Computer Technologies
- At least 1or more technical certification is required (e.g. ASEP TE STE ESE CCIE/CCNP/CCDP/CCIE/IPT)
- 7-10 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical pre-sales role
- Experience in Solution designing with Cloud and Software background.
- Proven track record in producing communicating and documenting successful technical customer solutions
- Technical Pre-Sales Business and or Commercial experience
KNOWLEDGE & SKILLS
PROFESSION COMPETENCIES- Addressing Customer Needs
- Commercial Acumen
- Networking
- Partnering for Clients' Success
- Problem Solving
- Products and Services
- Quality in Design
- Requirements Analysis
- Sales Process Knowledge
- Solutions Development
- Strategic Thinking
- System and Technology Integration
- Technical Writing/Documentation
- Technology/IT Consulting
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Developing Talent
- Impact & Influence
- Leading Execution
- Managing Performance
- Results Orientation
- Teamwork
WHAT WE OFFER
We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life.
Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us!
🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.