[ref. j7251702] Application Engineer

Job Description

Location: Bangalore (Onsite)

Job Description

Must-have skills:

• 5+ years of strong expertise in Java and C++. C# is preferred.
• Good exposure to Spring Boot will be an added advantage.
• Good database experience, preferably in Oracle and Google BigQuery.
• Good coding knowledge in either Java or Node.js.
• Good knowledge of network operations, load balancers, router traffics, and strong knowledge of object-oriented concepts and data structures.
• The candidate should be flexible to take calls during late hours and should also be available to take important calls during weekends.

• Provides direct support to PayPal Customer service agents for high impacting issues.
• Identifies, verifies, and documents irregularities in PayPal CS tools functionality, including posting appropriate bugs. Project-manages posted bugs when appropriate (i.e. follow up and make sure they are addressed).
• Generates and reviews in-depth technical information (sample code, white papers, FAQs, Snippets) for distribution to agents.
• Presents issues and solutions to audiences of varying sizes. Provides recognized technical and business leadership and is able to provide deep technical support across a range of functionality.
• Manages workload and other assignments efficiently while being able to resolve time-critical situations reliably and professionally.
• Monitors code rollouts (Live) for issues affecting customer service agents.
• Participates in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity.
• Works with Network Operation and SWAT to address site issues. Creates post-mortem and resolution documentation for issues.
• Mentors other engineers and developers by providing technical and business-related guidance and resources.
• Advises management and appropriate groups on support issues which impact customer satisfaction and provides recommendations for appropriate actions.
• Night and weekend support, on a rotating schedule, is required.
• Share on-call responsibilities.