Business Analyst - Amdocs

Job Description

Location:India- Gurgaon (Amdocs Site)

Who are we

Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.

• Reflect customer needs by assembling business documents and technical requirements.
• Advise customers based on product capabilities and methodologies, applying reuse where applicable.
• Design holistic and integrated high-level solutions that fit customers business needs, production operability and budget.
• Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
• Communicate new details of new solutions and their impact on business processes to customers business and IT personnel.
• Ensure that the customer understands the solution and receive responses to all open questions and action items.
• Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
• Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
• Support the resolution of configuration/implementation-related issues if and when they arise.

• Degree in Computer Science or Industrial Engineering & Management - Information System.
• Mandatory Experience in ServiceNow as Implementor or Business Analyst
• Customer-facing experience - ability to communicate the Amdocs solution using various methods (presentations, demos, and so on).
• Wide knowledge of relevant products and E2E Business process.
• Knowledge of the IT industry and Amdocs business processes
• High technical understanding
• Communication and personal engage skilled

Why you will love this job:

• Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
• Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development!
• You will have the opportunity to work in multinational environment for the global market leader in its field.
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!