Assistant Manager Client Success

Job Description

nCompany: Harmony United Medsolutions Pvt. Ltd.

nA Client Success Asst. Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a company's products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success.

nResponsibilities:

• nManaging the patient's account and dealing with their complaints.
• nIdentify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise.
• nEnsure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction.
• nMaking the reports on drop rate and churn rates.n
• Finding the loopholes, retaining the patients and handling the escalations.n
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.
• nWork with technical teams to customize and implement solutions that meet specific client needs.

• A Master's degree in Business Administration, Marketing, Communications, or a related field is typically required.n
• At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager.
• nAt least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.)
• nStrong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships.n
• Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams.
• nExcellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization.n
• Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.
• nProficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc.n

We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.n

nBenefits:

• nCompetitive salary (including EPF and PS)
• nHealth insurance
• nFour days work-week (Monday Thursday)
• nOpportunities for career growth and professional development
• nAdditional benefits like food and cab-drop are available

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