Sr. Program Manager- ACES
Amazon Bangalore
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
- Serve as gatekeeper in assigned process areas for the change management process
- Partner with tech organization on the business requirement documents (BRD)
- Define the right process and work with operations to establish the right process path
- Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
- Demonstrates discretion in coordination of project scoping and selection to align with business objectives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
- Audits completed projects to verify sustained impact
This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.
The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.
Key job responsibilities
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:- Serve as gatekeeper in assigned process areas for the change management process
- Partner with tech organization on the business requirement documents (BRD)
- Define the right process and work with operations to establish the right process path
- Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
- Demonstrates discretion in coordination of project scoping and selection to align with business objectives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
- Audits completed projects to verify sustained impact
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams- Experience managing, analyzing and communicating results to senior leadership
AmazonBangalore
customers by ensuring a seamless returns experience or help them retain the item by offering various troubleshooting options across Emerging Markets.
We are looking for a Program Manager to join us and help improve Returns and post purchase CX for Emerging...
AccentureBangalore
Program Manager – Data Strategy and Governance
Role Overview:
The Program Manager – Data Governance will play a critical role in managing and executing data governance initiatives across the organization. This role focuses on ensuring data quality...
GrowskillitBangalore
our dynamic team at GrowSkill IT. As a key member of the sales department, Program manager will be responsible for driving enrolment in our educational courses tailored for working professionals. The ideal candidate possesses excellent communication...