Lead Consultant - Java Web Application Support and Mobile Application Support
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant [Java Web Application Support and Mobile Application Support (Mainly)]In this role, you would be primary responsible for supporting and enhancing web application and application support and mobile application support (mainly).
Responsibilities- Supporting/Troubleshooting existing Java Web Application Support + Mobile Application Support (Mainly)
- Responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
- Creating, scheduling, monitoring jobs, troubleshooting jobs
- Go through logs and trace back to code as to what is going wrong.
- Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
- Execute and manage day-to-day operations via ticketing tools and processes.
- Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
- Responsible to test the application features, should understand any testing tool.
Qualifications we seek in you!
Minimum Qualifications / Skills- B.E./ B.Tech/ MCA or equivalent.
- Experience in Angular JS, Angular 8, JSP, jQuery (upgrading to Angular 15), Backbone JS, React JS, Cordova, jQuery, jQuery Mobile, Apache Tomcat 8.5.4, Linux, CentOS and strong understanding in Relational database concepts
- Good knowledge and work experience of Oracle 19c, PL/SQL
- Experience with GIT
- Good experience and good communication skills.
- Experience with html, CSS, JavaScript, jQuery
- Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus
- Strong written and verbal communication skills
- Flexible to work in shifts on rotation basis.
- Willingness and ability to multi-task.
- Willingness to learn the Product/Platform and associated technologies.
- Should be able to handle client call, manage & mentor team.
- Ability to be learn and apply new processes and tools.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.