Associate Director Quality Assurance

Job Description

Job Description Associate Director - Quality

With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

In this role you are required to:

• Lead a team of Quality Sr. Managers for multiple clients /location.
• In this role you are required to identify Process Improvement opportunities for all lines of businesses
• Drive Transaction Quality concepts and implement the best-in-class QA concepts
• Client / Strategic Quality & related duties for the entire backend services
• Continuous Improvement, Business Excellence & connected activities like training and mentoring projects
• Support the Automation initiatives from a co-ordination & post implementation standpoint
• Manage portfolio of improvement / reengineering projects for the backend services including both Acute and PRCM
• Lead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.
• Lead Capability building of the operations/support function teams in improvement methodologies
• Work closely with Operations, training, Onshore counter parts in driving results
• Mentor and lead improvement projects
• Generate business impact through Improvement initiatives.
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Analytical and structured individual with extensive experience in leading and mentoring high-impact projects and delivering large scale Transformation project.
• The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices
• Drive results within the team on delivery Quality output

Skills Required:

• Six Sigma Black Belt (preferred)
• understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results
• on experience on using 7 QC tools, variance studies, lean concepts

Shift Timings: 6 pm to 3 am (WFO)