Senior Manager Ecommerce - Gurgaon

Job Description

The role

You will collaborate with cross-functional stakeholders to ensure alignment with our business goals and customer needs.

To be successful in this role, you will possess a unique blend of customer centric creative thinking and disciplined execution, enabling you to develop innovative growth strategies while ensuring meticulous implementation. You should be comfortable working in a fast-paced, data-driven environment and have a passion for revolutionising the online travel industry through cutting-edge eCommerce practices.

• Develop and execute innovative D2C eCommerce strategies to achieve aggressive growth targets
• Manage the development of digital travel propositions for customers, such as personalised recommendations, dynamic packages, and loyalty rewards.
• Lead pricing and proposition development initiatives to enhance our competitive position
• Manage the end-to-end online sales funnel, from acquisition to conversion to retention, and optimise the customer journey to maximise sales.
• Spearhead Conversion Rate Optimization (CRO) efforts to improve user experience and increase sales
• Analyse and report on the ecommerce performance, using data and insights to identify opportunities, challenges, and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless implementation of eCommerce initiatives
• Stay updated on the online travel industry trends, competitors, customer behaviour, and best practices, and leverage them to inform the digital commerce strategy and tactics.

• Bachelor's degree in Marketing, Business, e-commerce, or related field. MBA preferred
• Minimum 7 years of experience in ecommerce, with a focus on D2C growth strategies.
• Demonstrable success in driving significant revenue growth through eCommerce
• Strong knowledge of online travel industry, customer behaviour, and market dynamics.
• Deep expertise in pricing strategies and proposition development for online travel
• Proven track record in implementing successful CRO initiatives
• Excellent analytical, problem-solving, and decision-making skills, with the ability to use data and insights to drive results.
• Strong project management skills and attention to detail in implementing complex initiatives
• Excellent communication, presentation, and negotiation skills, with the ability to influence and persuade at all levels.
• Hands-on experience with eCommerce platforms, analytics tools, and CRM systems
• Customer-centric, innovative, and entrepreneurial mindset, with the ability to adapt to changing business needs and customer expectations.

• Competitive salary and benefits
• Private medical insurance
• A supportive and ambitious team to help you grow