Analyst, HR Operations

Job Description

HR Shared Services/Service Delivery

What this job involves:

• Resolve Tier 1 (simple) queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
• Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
• Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Managing & Coordinating queries on Case management tool
• Managing employee benefits/leaves transactions
• Ability to identify and escalate complex queries to appropriate owner
• Managing Employee On boarding formalities
• Maintaining Exit formalities

• Strong teamwork interaction and orientation
• Highly motivated, organized and methodical
• Ability to work in a fast-paced environment with constant deadlines
• Excellent Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Attention to detail and an ability to work towards tight deadlines
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity

To apply you need to be:

• Demonstrating good understanding of core HR management practices, processes, procedures and policies
• Strong in written and verbal communication skills
• Have previous experience in a Workday HR environment (Preferred)
• Knowledge of Case Management tool an added advantage
• Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
• Bachelor's/Master's degree in Human Resources or other related field
• 1-3 years of experience in HR or client services role preferred

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!