Customer Support Executive
Job Description
Objectivesofthisrole:
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Responsibilities:
Can make large number of inbound and outbound calls.
Respond quickly, professionally, and accurately to customer inquiries.
Meet personal/team qualitative and quantitative targets.
Maintain daily recordings and documentation of issues and resolutions in a database.
Requiredskillsandqualifications:
High school diploma or equivalent
Strong communication skills, including active listening and clear articulation
Ability to work individually and as a team member
Preferredskillsandqualifications
Experience in a call-canter environment with US Clients.
Freshers as well with excellent communication are all so eligible.
Able to work in US Shift timings. (Night Shift).
US Healthcare Experience will be a bonus.