Key Account Manager

Job Description

Synopsis of the role

The goal is to contribute in sustaining and growing our business to achieve long-term success.

• Develop trust relationships with a portfolio of Key clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Support the analytics division with lead qualification, presentations, proposals, sales strategies, and competitive information to provide impactful sales support.
• Developing high quality and impactful demonstrations, proof of concepts, prototypes, and other pre-sales assets to represent EFX as experts.
• Create customizable analytics solutions to address requirements/constraints of different clients
• Own and maintain response/knowledge repositories.
• Responsible for reviewing and proofreading proposals, responses, and client presentations for quality, cohesiveness of win themes, accuracy of content.

• Good understanding of key banking processes within Banks & Financial institutes (for e.g. retail lending process, risk and collections, or marketing & acquisition related processes).
• Minimum 5 to 8 years of work experience in a bank and/or financial services institution and/or IT software / solutions organization.
• Proven experience as key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Graduate and Post Graduate from premier institute.

• Should have ability to translate client's business problems, requirements and challenges into analytics solutions
• Maintain knowledge of industry trends research competition and updates on analytics field trends
• Good understanding of key banking processes within Banking and Non-Banking Financial services organizations
• Good understanding of financial and bureau products
• Excellent interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent planning and prioritization skills
• Ability to drive consultative sales
• Ability to negotiate and bring deals to closure