Accounts Receivable Specialist

Job Description

About Digio -

Digio is a fast-growing, profitable product startup founded in 2016 by ex-Flipkart, Twitter folks, playing a key role in India's Digital story.

The company is building software platforms and products to power business processes, to go paperless and digital in order to bring down cost overheads, time involved in erstwhile offline business processes, thereby being instrumental in increasing operational efficacy and human productivity along with enabling presence-less digital reach and super rich end user experience.

Digio is the market leader in India for Digital onboarding and has played a key role so far in enabling Digital Transformation in India by empowering a large part of the Indian eco-system specifically Fintech sector of India. Digio has been honored as the world's 100 most innovative Regtech companies by the World Fintech Forum.

Digio has received a Payment Aggregator License and Account Aggregator License from RBI.

Title Accounts Receivable - Collections

Key Responsibilities:

• Owning the collection process
• Prepare and generate monthly aging reports to track outstanding balances.
• Follow up on overdue accounts and maintain a record of same
• Monitor and manage daily cash receipts and ensure proper allocation to accounts.
• Post payments to customer accounts and reconcile discrepancies.
• Ensuring GST amounts are released by customers and following up for the same
• Ensuring TDS is deposited by the customers on regular basis and following up for the same
• Doing regular ledger reconciliation with customers on regular basis and resolving issues
• Maintain a structured follow-up schedule and send timely payment reminders via email, phone calls, and other communication channels.
• Identification of the right Point of Contact at the customer's side for payment processing
• Document all communication with customers regarding payment status.
• Maintain relationships with customers while ensuring timely payment of outstanding balances.
• Maintain and update customer SPOC contact details in the system.
• Work closely with sales and customer service teams to address and resolve any payment-related issues or discrepancies.
• Ensuring prompt escalation in case of payment delays.
• Reporting overdue accounts to management on priority basis.
• Provide regular updates to management on accounts receivable status and collection progress.
• Suggest and implement process changes to increase efficiency, reduce overdue balances, and improve cash flow.

• Review and process customer invoices/sales orders with contracts, ensuring they are accurate.
• Uploading invoices on customer's portals and share invoices when requested.
• Investigate and resolve discrepancies or disputes related to customer billing and payment.
• Collaborate with sales, customer service, and other internal teams to ensure accurate billing and customer satisfaction.
• Identify areas for improvement in the accounts receivable and collections processes.
• Provide excellent customer service by addressing customer inquiries regarding their accounts in a professional and timely manner.
• Ensure compliance with company policies, procedures and controls regarding billing, collections, and customer credit.
• Stay updated on industry best practices and legal requirements related to collections and financial operations.

• Bachelors/ Master's degree in accounting, finance, or related field.
• At least 2-3 years of experience in a similar role
• Proficient with bookkeeping/invoicing tools (Tally, Zoho etc.)
• Proficient with MS Excel
• Fair understanding of MS Office / Google Sheets.
• Prior start-up experience is preferred
• Good communication (written and verbal), research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Have customer-centric attitude
• Ability to build relationships with clients and internal departments.
• Ability to anticipate work needs and interact professionally with customers.
• Ability to work independently and in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Work from office on a regular basis