ServiceNow TSM Developer
QBrainX Inc Gurgaon
Job Description
Skills:ServiceNow Development, Scripting (JavaScript, Glide), IT Service Management, ServiceNow Integration, Telecommunications Service Management (TSM), Integration, API integration, Rest API,
Job Title: ServiceNow TSM DeveloperLocation: Remote / Coimbatore / Hyderabad
Experience: 4 to 8 years
Job Summary: We are looking for a talented ServiceNow TSM Developer to join our innovative team. The ideal candidate will have substantial experience in ServiceNow development, specifically in Telecommunications Service Management (TSM) modules, and a solid understanding of IT service management processes.This role involves collaborating with cross-functional teams to design, implement, and optimize ServiceNow applications and modules.
Key Responsibilities- Design, develop, and implement ServiceNow applications and modules, specifically focusing on Telecommunications Service Management (TSM).
- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications.
- Customize and configure ServiceNow modules including Incident, Change, Problem, and Asset Management, with a focus on TSM.
- Develop and maintain ServiceNow workflows, business rules, and scripted APIs tailored to TSM functionalities.
- Ensure system integrations with other enterprise applications and third-party tools relevant to TSM.
- Adhere to best practices in ServiceNow development and implementation.
- Conduct unit testing and troubleshoot issues to ensure high-quality deliverables.
- Provide technical support and training to end-users as necessary.
- Stay updated on ServiceNow features, enhancements, and best practices to recommend improvements, particularly in TSM.
- Bachelors degree in computer science, Information Technology, or a related field.
- 4 to 8 years of experience in ServiceNow development and implementation, with a strong emphasis on Telecommunications Service Management (TSM).
- Solid understanding of IT service management (ITSM) processes and ServiceNow modules, particularly TSM.
- Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs.
- Experience with ServiceNow scripting (Business Rules, Client Scripts, Script Includes).
- Familiarity with ServiceNow integrations using REST and SOAP web services.
- ServiceNow Developer Certification is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
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