Gurgaon - Vice President, Insurance Operations
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Vice President,Insurance Operations
In this role, you will drive the strategic vision, execution, and delivery of our digital operations and advanced technology initiatives. The ideal candidate will have a strong background in digital transformation, operational excellence, and technology innovation.
Responsibilities- Develop and implement the strategic roadmap for digital operations and advanced technology to achieve business objectives.
- Oversee global operations to ensure efficiency, scalability, and high-quality service delivery.
- Lead the adoption and integration of cutting-edge technologies to enhance operational capabilities and drive business growth.
- Build, mentor, and lead a high-performing team of professionals across various geographies.
- Collaborate with clients to understand their needs, provide innovative solutions, and ensure satisfaction.
- Establish and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
- Identify potential risks and develop mitigation strategies to ensure business continuity.
- Cross-functional collaboration across Business, Technology and Data teams to deliver an integrated program and delivery experience to client stakeholders
- Develop quality standards to meet with compliance standards and overall contractual commitments
- Create and manage an effective reporting infrastructure at all levels
- Operating, Contractual and Management
- to enable reporting on demand and drive business decisions based on metrics
Qualifications we seek in you!
Minimum Qualifications- Bachelor&rsquos degree in business administration, information technology, or a related field. A master&rsquos degree is preferred.
- Understanding of Insurance Industry and excellent knowledge of Underwriting or Claims.
- Ability to manage multiple geographies and understand the cultural nuances
- Ability to manage through indirect authority and matrixed organization structures.
- The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
- Strong strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
- Proven track record of driving digital transformation initiatives
- Ability to manage large-scale operations and diverse teams
- Experienced in managing global and complex program delivery based on Outcome models
- Collaborate with both horizontal and business enablement teams to support overall portfolio delivery and growth
- Good understanding of technology concepts and/or the overall technology project/program lifecycle
- Experience working in a global organization
- Familiarity with industry best practices and emerging trends
- Strong client-facing skills with the ability to build lasting relationships
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.