Supply Operations Manager-Bengali
Lokal App Bangalore
Lokal App is seeking an experienced and strategic Supply Operations Manager who is fluent in Bengali to join our growing team. In this key role, you will oversee and optimize our supply chain operations, ensuring that we deliver exceptional services to our users while maximizing efficiency and effectiveness.
You will be responsible for managing supplier relationships, coordinating with local vendors, and streamlining the logistics processes that underpin our platform. Your fluency in Bengali will be instrumental in building connections with local partners and understanding the market dynamics of the Bengali-speaking community.
○ Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.
○ Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
○ Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
○ Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
○ Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content. ○ Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
You will be responsible for managing supplier relationships, coordinating with local vendors, and streamlining the logistics processes that underpin our platform. Your fluency in Bengali will be instrumental in building connections with local partners and understanding the market dynamics of the Bengali-speaking community.
The ideal candidate will possess a blend of operational expertise and a strong understanding of local needs to foster collaboration and drive business objectives. If you thrive in a fast-paced environment and are passionate about enhancing community services through effective operations management, we would love to hear from you!
Responsibilities- Talent Supply Management:
○ Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.
○ Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
- Operational Oversight:
○ Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
- Engagement and Performance Analytics:
- ○ Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
- Training and Development:
○ Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
- Quality Assurance & Compliance:
○ Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content. ○ Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
- Community
Growth & Expansion: ○ Develop strategies to expand the host and contributor base to new markets and languages.
○ Work on initiatives to grow active users and enhance the overall user experience & host growth.
Requirements- Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.
- 3+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
- Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
- Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
- Excellent communication, leadership, and organizational skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
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