Associate Technical Consultant
Associate Technical Consultant
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to
Principal Technical Consultant
Your role and responsibilities
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations.You will also showcase your expertise by ensuring customer retention by delivering superior customer experience
The work model for the role is: Hybrid #LI Hybrid
This role is contributing to the Process Automation business Process Control Platform division in Bangalore.
You will be mainly accountable for:- Manage support cases concerning PCP products escalated by ABB front end Level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure
- Diagnose and Isolate problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues
- Reproduce identified issues in lab environment in order to either provide proven resolution to caller’s concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects
- Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks
- Participate in meetings with front end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions.
- - Degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering or equivalent
- - Professional experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems.
- - Preferably knowledge in ABB PAPCP products (800xA, Symphony+, Freelance, etc.)
- - A high level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset
- - Demonstrated sense of ownership and responsibility working both individually and in a team.
- - Good English communication skills (both verbal and written)
- - Possible requirement for domestic and international travel in specific cases.
More about us
ABB a provides a comprehensive range of integrated automation, electrical and digital systems and services for customers in the process, hybrid and maritime industries. These offerings, coupled with deep domain knowledge in each end market, help to optimize productivity, energy efficiency, sustainability and safety of industrial processes and operations.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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