Global Security Operations Center Manager , Global Security Operations Center
This individual will triage, escalate, and manage responses to all events impacting or threatening Amazon.com personnel, property, or assets. This includes maintaining situational awareness with a global view of Amazon’s associates, assets, and reputation.
Key job responsibilities
The GSOC Manager will provides critical support and timely notification to global partners regarding incidents that have impacted, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. They will assist in managerial ownership of their shift and be responsible for ensuring performance SLAs are met, that responses are appropriate according to policies and procedures, and for developing and motivating a highly performant staff.The GSOC Manager must also deal effectively with ambiguity and make response related decisions sometimes with incomplete information in the best interest of Amazon. The GSOC is a 24/7 operation and shift work will be required potentially to include nights and weekends.
A day in the life
A GSOC Manager is responsible for developing and motivating a high performing team of Escalation Specialists. On a daily basis a GSOC Manager operates autonomously, using discretion when dealing with sensitive and critical information, and applying sound business principles to identify barriers and initiate actions to resolve.
About the teamThe Global Security Operations Center (GSOC) provides critical support and notification to global partners regarding incidents that have, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. We are the central location for critical incident management supporting World Wide Amazon Stores (WWAS), as well as affiliate and retail businesses.
We are looking for an agile, adaptive and detail- oriented leader to triage, escalate and manage response to global critical events.Bachelor’s Degree or 5+ years of working in a security, IT, or emergency operations center
- Experience in Workplace Incident Management, Emergency Response, Crisis Management, and Business Continuity
- Experience training, coaching, and developing teams
- 2+ years in a people manager role
- Experience in MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
- Experience in using multiple software applications simultaneously (software multi-tasking)
- Experience leading people in a security/emergency operations center environment
- Certified Business Continuity Professional (CBCP), Project Management Professional (PMP) and/or Certified Emergency Manager (CEM)
- Knowledge of Workplace Incident Management (Workplace Violence), Crisis Management, Resilience Methodologies, and Business continuity.
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