Global L&D Operations Manager

Job Description

What You'll Do

BCG's mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG's continuing success.

The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).

The Global L&D Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.

The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows-

• Directly manage and supervise a Global L&D Operations team of 5-10 members
• Understand, design and plan for staffing and capacity of the team, ensuring utilization of team's capacity and optimum productivity while delivering quality output to stakeholders
• Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed
• Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.
• Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals
• Implement and suggest effective L&D communication plan and strategywhile supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management)
• When required, be prepared to host our virtual live sessions from opening the sessions, welcoming the participants, introducing the presenters, and final closing.
• Be consistent with the team to review communications and use best practices in this area to communicate the right data with the relevant teams/people. This will involve pushing the team to have strong and trusted relationships with the stakeholders.
• Be part of local and global level projects across the teams when required, working to continually improve on the services that we offer, ability to bring new ideas and bring them to action
• Bring strong working experience of LMS preferably SABA or equivalent
• On-board, upskill and train new team members in the team and if required across the teams

• Leading and managing others; a true people person who treats everyone individually, who focuses on strengths and growth, and who can link business objectives with the overall people agenda
• Leadership, decision making, stepping up and taking tough decisions when required
• Building working relationships and quickly gaining trust with your key stakeholders
• Communicating and doing so excellently. You are clear, direct, and understand how to adapt communications both written and verbal depending on who your audience is
• You are super organized and efficient in essence, you have strong attention to detail and accuracy, particularly with complex problems, projects, and stakeholders
• Looking for patterns and solutions when solving problems and coming up with ideas for change or innovation
• You thrive working autonomously but also love to collaborate you are self-driven, anticipating challenges or bottlenecks and planning effectively around them
• Making judgment calls you're highly professional and diplomatic, you know when to ask for help or advice, and feel comfortable doing so
• Acting as a thought partner and trusted advisor to those you work with, whether it's leaders or colleagues who seek advice
• Navigating a complex organization and finding ways to drive your ideas forward and make things happen

• A bachelor's degree or equivalent and experience working within a fast-paced, challenging organization
• A passion and interest in Learning & Development
• You'll have had 9-11 years of experience in a people function, understanding what it takes to deliver the best service to your clients
• Experience in a professional services firm, working with a global virtual team would be an advantage
• Experience managing and leading a diverse fast-paced team
• Experience in ensuring operations run smoothly and effectively
• You have demonstrated success within a role and can explain how you delivered both operationally and strategically potentially beyond your initial scope
• Organizational skills second to none, and the ability to think big whilst considering all the detail, often at the same time
• Excellent analytical and problem-solving approaches and the ability to influence
• Exceptional interpersonal skills, sound judgment, and the ability to juggle many, often competing priorities simultaneously
• An active team player with strong organizational, analytical, and project management skills
• Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies
• Reason minded with a pragmatic and hands-on approach
• Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte, Experience with LMS system SABA or equivalent and hands on managing a ticketing tool like Service NOW.
• A strong intellectual curiosity. You're a creative thinker,interested in the bigger picture and challenging the status quo

YOU'LL WORK WITH

As a complex matrix structured organization, you will also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.