[ref. o72223904] Application Support Engineer

Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Troubleshoot and resolve technical issues related to critical business systems.
• Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications.
• Ensure the smooth functioning of the applications.
• Contribute to team decisions and provide guidance to junior professionals.

• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
• Provide on-going system support and maintenance based on support roster
• Respond in a timely manner to system issues and requests
• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
• Handle and deliver Service Request / Change Request / New Builds
• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
• Perform/support regular / periodic system patch, maintenance and verification.
• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
• Perform/support the work required to comply with audit and security requirements.
• Require to overlap with client business or office hours
• Comply with Compliance requirements as mandated by the project

• The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
• This position is based at our Chennai office.
• A 15 years full time education is required.