[ref. j24900402] Key Account Manager (Q Commerce)- FMCG Food- Gurgaon

About Our Client

Our client is one of India's most well known and most distruptive brands in the FMCG Food space

Job Description

Client Management:

• Serve as the primary point of contact for key e-commerce accounts, fostering strong, long-term relationships
• Develop a deep understanding of clients' businesses, goals, and objectives to provide tailored solutions
• Build trust and credibility through regular communication, proactive issue resolution, and timely delivery of results

Strategic Planning:

• Develop and implement customized account plans to drive revenue growth and maximize profitability
• Collaborate with clients to identify business opportunities, challenges, and objectives
• Design and execute strategic initiatives to achieve client goals and exceed expectations

Sales Execution:

• Identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth
• Lead negotiations and close deals to achieve revenue targets and expand client relationships
• Develop and maintain a thorough understanding of clients' needs, preferences, and pain points to deliver targeted solutions

Performance Monitoring:

• Track and analyze key performance metrics, including sales revenue, customer acquisition, and retention
• Identify trends, challenges, and opportunities for improvement, providing data-driven insights to inform strategic decisions
• Adjust account plans and strategies as needed to optimize results and achieve client objectives

Cross-Functional Collaboration:

• Work closely with internal teams, including Marketing, Product Development, and Customer Support, to ensure seamless delivery of client solutions
• Collaborate with stakeholders to develop and implement integrated marketing campaigns, product launches, and customer support initiatives
• Facilitate open communication and knowledge-sharing across teams to drive innovation, efficiency, and client satisfaction

• MBA in sales and marketing from a tier 1/2 Business School
• Minimum 6 years of work experience with 3 years being in Q-commerce
• FMCG food background is a necessity
• Strong comm skills
• Current/preferred location to be Gurgaon

• Market leading compensation
• Work closely with leadership