Customer Service

Job Description

Skills: Customer Service, Customer Relationship Management (CRM), Leadership, COMMUNICATION, English, COMPUTER,

Responsibilities

here are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customers requests