Consultant – L&OD

Job Description

Job Description

job summary

This is a varied and fast paced role, where adaptability and a proactive approach are essential.

On a typical day, the Learning Experience Co-ordinator would be tracking learning progress in our learning management system and maintaining management information sources, dealing with incoming queries to the department and supporting the team with administrative tasks which ensure the delivery of a great experience for our people.

• Extensive experience in a co-ordination or senior administrative role.
• Fully conversant with Microsoft 365, including Excel, MS Teams
• Experience with Oracle Business Platform and in particular Oracle Learning (Learning Management System, LMS).
• Experience with Learning Experience Platform technology would be desired.
• Considerable experience with management information and reporting; analysing data and preparing information for senior stakeholders.
• Adopts an adaptable approach with strong organisational skills and ability to use initiative.
• Strong verbal and written communication skills, with excellent attention to detail.
• Takes an agile and flexible, solution-oriented approach and demonstrates willingness to take ownership.
• Possesses a professional and confident manner.
• Creative thinker who will challenge inefficiencies and encourage new ideas and ways of working.
• Ability to adapt written and verbal communication to a wide range of audiences including senior stakeholders.
• Experience in building rapport and trust with colleagues and stakeholders; working in partnership with cross functional teams and to proactively deliver upon commitments and expectations.
• Proven team player with the ability to collaborate with colleagues locally and remotely both in-person and virtually.
• Participate within a team across the wider UK HR function and with the key stakeholders across the client group/business streams.
• Maintains understanding of business strategy to inform decisions.
• Demonstrates ownership of personal and professional developement.

• Administrative support covering all aspects of Learning & Development work; supporting our Instructional Designer with platform back-office tasks, managing helpdesk tickets and central email inboxes, logistics and planning of learning events (both virtual and in-person).
• Co-ordination and management of e-learning campaigns (Global, Regional and Locally). Working with the programme owners to ensure e-learning is assigned to the correct individuals before launch, troubleshooting issues during the campaign and gathering completion data and analysing information for reporting.
• Liaising with the Marketing and Communications team to ensure programme launches and dates are published and communicated within the business.
• Maintain Intranet pages, ensuring information is current and maintained to a high standard and contribute to the overall user experience of the site.
• Analysis and Evaluation: Gather accurate Management Information (MI) on usage, engagement, and completion from our Learning Management System and other digital platforms and analysing this information to prepare reports on both a regular and adhoc basis.
• Manage external training booking requests with providers and processing invoices.
• Continuous improvement and simplification: Use feedback to continuously improve activities and contribute ideas to improve ways of working and simplify our processes to drive great experiences for our people.
• Collaborate with colleagues and peers from across the wider UK&I business to provide trusted advisor service and future ready solutions.
• Exercise responsible and ethical decision-making regarding company funds, resources, and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.