Team Lead

apartmentAmazon placePune calendar_month01/01/2025

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title:Team Lead - PNQA

Location: Katraj, Pune

Essential Functions

Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune

Executing the delivery process from delivery station to customer address

Ensure enough bandwidth in delivery team to ensure peak time delivery management

Continuously improve the delivery process and attain a sustained level of delivery performance improvement

Essential Skills

Strong execution skills, Action oriented, go getter

Resourceful to identify the way to get things done using limited resources.

Key job responsibilities
 Ensuring timely OOR packages – Delivery/C –ret/ MFN packages and ensuring OTD
 Handling Damage/orphan/Ageing handling packages sending them to origin as per SOP
 Monitoring BTS, reviewing of Creturn/MFN & delivery packages including IMEI verification and slot adherence.
 Monitoring short cash input to the channels & follow up for the recovery for the day and ensuring cash reconciliation and Banking.
 Monitoring the EDD packages to align the resources and ensuring the customer promise and no Last mile miss.
 Tracking of channel level/DA level performance with parameters- FDDS/FDPS/DPOD/ with valid scans by flashing reports on hourly basis to respective channels
 Briefing Delivery Associates and SP channels along with supervisors regarding BAD SCANS and daily metrics.
 Daily reviewing the previous day performance to raise the bar.

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications- Experience in e-commerce, retail or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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