Senior Associate I, Customer Service Support

apartmentAlcon placeBangalore calendar_month 

Job Description

Duties are listed in order of greatest importance. Other responsibilities may be assigned.

Essential Functions

The Customer Operation Specialist provides key services on behalf of the Surgical franchise in relation to product supply and invoicing and is critical in ensuring IOL usage is processed efficiently, enabling effective resupply of consignment inventory, accurate revenue reporting to the Surgical Commercial franchise and Finance teams, and the subsequent automatic updating of data for consignment inventory tools utilized across the business.

Financial and Business Results:

Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of IOL billings and replacement stock by entering data accurately within Alcons business systems. This requires a high level of attention to detail and understanding of Alcons systems and business relationships and how to extract or enter appropriate information

Strategy/Market Focus:

Liaise closely with the ANZ Customer Service team to address and rectify data or process issues that are an impediment to processing transactions within the Service Levels agreed upon.

Operational Excellence:

Achieve individual and department quality, service and efficiency KPIs which include processing times, order entry accuracy and process compliance.

Monitoring overall Order volumes and share the day to day reconciliation to the ANZ Market

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

apartmentSuperTailsplaceBangalore
of recommendation Number of openings 1 Certificate: Will be provided at the end of the InternshipMore information about this Customer Service/Customer Support JobPlease go through the below FAQs to get all answers related to the given Customer Service/Customer...
apartmentOracleplaceBangalore
Job Description Job Description Position is for OTM Techno Functional Professional preferably with implementation and support experience. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis...
placeBangalore
as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI?  •  Transport Facility  •  Paid training  •  Team-oriented work...