Senior Associate I, Customer Service Support

Job Description

Duties are listed in order of greatest importance. Other responsibilities may be assigned.

Essential Functions

The Customer Operation Specialist provides key services on behalf of the Surgical franchise in relation to product supply and invoicing and is critical in ensuring IOL usage is processed efficiently, enabling effective resupply of consignment inventory, accurate revenue reporting to the Surgical Commercial franchise and Finance teams, and the subsequent automatic updating of data for consignment inventory tools utilized across the business.

Financial and Business Results:

Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of IOL billings and replacement stock by entering data accurately within Alcons business systems. This requires a high level of attention to detail and understanding of Alcons systems and business relationships and how to extract or enter appropriate information

Strategy/Market Focus:

Liaise closely with the ANZ Customer Service team to address and rectify data or process issues that are an impediment to processing transactions within the Service Levels agreed upon.

Operational Excellence:

Achieve individual and department quality, service and efficiency KPIs which include processing times, order entry accuracy and process compliance.

Monitoring overall Order volumes and share the day to day reconciliation to the ANZ Market

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.