Application Support Engineer
Accenture Noida
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Good to have skills : No Function Specialty
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure timely resolution of application issues and technical glitches.
- Perform root cause analysis and implement corrective actions.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
- Conduct regular system audits to identify potential vulnerabilities and recommend improvements.
- Must To Have Skills: Proficiency in Ivalua.
- Strong understanding of software troubleshooting and problem-solving techniques.
- Experience in analyzing and resolving application issues.
- Knowledge of SQL and database management.
- Familiarity with ITIL processes and incident management.
- Good To Have Skills: Experience with IT service management tools.
- Solid grasp of software development lifecycle and agile methodologies.
- Excellent communication and interpersonal skills.
- The candidate should have a minimum of 5 years of experience in Ivalua.
- This position is based in Noida.
- A 15 years full-time education is required.
- 24X7 Shift coverage support
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Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : MuleSoft Anypoint...