[ref. d94985604] Application Support Engineer

Educational Qualification : 15 years full time education

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Ensure timely resolution of application issues and technical glitches.
• Perform root cause analysis and implement corrective actions.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Conduct regular system audits to identify potential vulnerabilities and recommend improvements.

• Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
• Experience in troubleshooting and resolving application issues in a timely manner.
• EMR Analyst will provide primary support for their designated application/module.
• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
• Provide on-going system support and maintenance based on support roster
• Respond in a timely manner to system issues and requests
• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
• Handle and deliver Service Request / Change Request / New Builds
• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
• Perform/support regular / periodic system patch, maintenance and verification.
• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
• Perform/support the work required to comply with audit and security requirements.
• Require to overlap with client business or office hours
• Comply with Compliance requirements as mandated by the project

• The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
• HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging.
• Well versed into IIS, system configurations, Apache and Middleware
• Optimize system performance through regular updates and patches.
• Plan and execute system upgrades and migrations.
• Implement and maintain security policies and procedures.
• Conduct regular security audits and vulnerability assessments.
• Communicate with vendors for support.
• Well versed into application installation / software patch upgrades, maintain servers
• Manage user accounts and permissions.
• Provide technical support and guidance to other applications team.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Explore Automation ideas and develop Usecases
• Ready to support during US Business Hours
• This position is based at our Hyderabad office.
• A 15 years full time education is required.