Customer Support- Telugu profile

apartmentNexus Pro Services placeGurgaon calendar_month 

Job Description

Skills: communication skills, Interpersonal Skills, convincing, Target Orientation, night shift, rotational shift,

Company Overview

Nexus Pro Services is a one-stop HR solution provider Company. We are growing rapidly and emerging as a leading choice for all HR requirements. Our focus is on maintaining utmost confidentiality for both our clients and candidates. With a team of 11-50 employees, Nexus Pro Services is committed to delivering high-quality services to our valued clients.

Job Overview

We are seeking a Customer Support - Telugu Profile to join one of our client company. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent support in Telugu. This is a full-time position based in Gurgaon, Haryana, India.

The ideal candidate should have 1 to 3 years of experience in customer support and possess strong communication and interpersonal skills.

Qualifications And Skills
  • 1 to 3 years of experience in customer support
  • Fluency in Telugu language (both verbal and written)
  • Excellent communication and interpersonal skills
  • Ability to empathize with customers and provide excellent customer service
  • Strong problem-solving and decision-making abilities
  • Target-oriented attitude and ability to work in a fast-paced environment
  • Flexibility to work in night shifts and rotational shifts
Roles And Responsibilities
  • Handle customer inquiries and provide solutions in a professional and timely manner
  • Resolve customer issues and ensure customer satisfaction
  • Communicate effectively with customers in Telugu, both verbal and written
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other team members to improve customer support processes
  • Stay up-to-date with product knowledge and company policies
  • Identify and escalate priority issues to the appropriate channels
  • Assist in training new customer support executives
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