ServiceNow Business analyst - ITOM/CMDB
Sandoz India Pvt Ltd Hyderabad
Job Description
Job Description
Major accountabilities:
- Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement
- Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures
- Continual Service Improvement - analyzing issues that need resolving or processes that can be improved
- Preparing documentations and leading trainings for changes happening in ServiceNow
- Training and coaching staff members
- Collaborating with managers and executives to ensure changes are effective and benefits realized
- Collaborating with developers to ensure best practices are followed for deployment
- Performing configuration/ minor development activities as per the official Sandoz processes
- Key Performance Indicators (Indicate key facts and figures)
- Customer/ Business satisfaction
- Successful deployments, measured by BAU ServiceNow KPI's
- Benefits delivered by BPA activities Risks, Demands and other activities associated with the role
- CMMI Maturity Assessment for the respective area of the BPA
Minimum Requirements
Work Experience:
- 8-13 years Business Analyst Experience/ ServiceNow Consultant
- 5+ years of consulting/ configuring experience in at least one of the following ServiceNow areas ITOM/CMDB/HAM/SAM
- ServiceNow Configuration experience and general platform understanding
- Analytical Thinking.
- Communication Skills.
- Financial Modeling.
- Requirements Analysis.
- Requirements Gathering.
- Stakeholder Management.
- English.
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Job Description
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delivered by BPA activities Risks, Demands and other activities associated with the role
• CMMI Maturity Assessment for the respective area of the BPA
Minimum Requirements
Work Experience:
• 8-13 years of Business Analyst Experience/ ServiceNow Consultant...