[ref. c78634520] Senior Business Development

Job Description

Business Development

Location: Chennai, India

Key Responsibilities:

Make outbound calls to potential customers or existing

clients using a provided contact list or database.

Introduce and explain the company and its services to

prospects with the aim of generating interest and

securing meetings.

Identify and qualify sales leads through effective

questioning and active listening.

Maintain accurate and detailed records of customer

interactions, including inquiries, feedback, or

complaints, in a CRM and other systems.

Follow predefined scripts or guidelines to ensure

consistent and professional communication.

Handle customer objections or concerns and provide

appropriate solutions or information.

Achieve individual targets for calls made or meetings

scheduled.

Build and maintain positive relationships with customers

to ensure repeat business and customer loyalty.

Collaborate with sales or marketing teams to coordinate

follow-up activities and provide feedback on customer

responses.

Stay up-to-date with product knowledge, industry

trends, and competitor offerings to effectively address

customer queries and differentiate the company's

offerings.

Conduct surveys or gather customer feedback to assess

customer satisfaction levels and identify areas for

improvement.

Adhere to company policies, procedures, and ethical

standards during all customer interactions.

Draft and send emails to all prospective clients which

also includes designing email templates with compelling

content and manage mailing lists.

Qualifications and Skills:

Graduation / Post-graduation in any stream.

Proven experience in business development, customer

service, or sales roles is desirable preferably with native

English speaking customers / clients.

including active listening and clear articulation. Hindi

would be definitely a big plus.

Strong interpersonal skills to build rapport and establish

trust with customers over the phone.

Persuasive and negotiation skills to influence customer

behavior and close sales.

Ability to handle rejection and maintain a positive

attitude during challenging situations.

Basic computer literacy (MS-Office Package) and

knowledge of using Zoho CRM (would be a plus but not

mandatory).

Result-oriented mindset with the ability to work

independently and meet or exceed targets.

Time management and organizational skills to prioritize

tasks and maximize productivity.

Familiarity with software services and the ability to

quickly learn and adapt to new information.