ServiceNow Business analyst- SecOps/IRM
Sandoz India Pvt Ltd Hyderabad
Job Description
Job Description
Major accountabilities:
- Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement
- Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures
- Continual Service Improvement - analyzing issues that need resolving or processes that can be improved
- Preparing documentations and leading trainings for changes happening in ServiceNow
- Training and coaching staff members
- Collaborating with managers and executives to ensure changes are effective and benefits realized
- Collaborating with developers to ensure best practices are followed for deployment
- Performing configuration/ minor development activities as per the official Sandoz processes
- Key Performance Indicators (Indicate key facts and figures)
- Customer/ Business satisfaction
- Successful deployments, measured by BAU ServiceNow KPI's
- Benefits delivered by BPA activities Risks, Demands and other activities associated with the role
- CMMI Maturity Assessment for the respective area of the BPA
Minimum Requirements
Work Experience:
- 8-13 years of Business Analyst Experience/ ServiceNow Consultant
- 5+ years of consulting/ configuring experience in at least one of the following ServiceNow areas ITSM or ITOM/CMDB/HAM/SAM or SecOps/IRM or HRSD/Employee Experience
- ServiceNow Configuration experience and general platform understanding
- Analytical Thinking.
- Communication Skills.
- Financial Modeling.
- Requirements Analysis.
- Requirements Gathering.
- Stakeholder Management.
- English.
State StreetHyderabad
Job Description
Who We Are Looking For
State Street Global Technology Services (GTS) Middle Office Cash is seeking a skilled and proven Business Analyst, Sr. Associate to play a key role in leading complex technical business analysis efforts...
AmazonHyderabad
for our FinOps services. To support this expansion, we are recruiting a customer-obsessed, analytical and detail-oriented Business Analyst (BA) to join our FinOps Program Management Office (PMO). We’re not an average company and this is definitely not your...
Sandoz India Pvt LtdHyderabad
delivered by BPA activities Risks, Demands and other activities associated with the role
• CMMI Maturity Assessment for the respective area of the BPA
Minimum Requirements
Work Experience:
• 8-13 years Business Analyst Experience/ ServiceNow Consultant...