[ref. i9774304] Customer Service Executive
Job Description
Executive to join our team. The ideal candidate will have 1-2 years of experience in customer service, preferably within the housing finance or banking sector. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and effectively.
Provide accurate information about products and services to customers.
Maintain customer records and update account information as needed.
Assist in the implementation of customer service policies and procedures.
Collaborate with team members to ensure a consistent and high-quality customer experience.
Qualifications & Skills:
Graduate in any stream.- 2 years of experience in customer service, preferably in the housing finance or banking industry.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
A positive attitude and a commitment to providing excellent customer service.