Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

Job Description

Job Description - Customer Service Desk

Summary - CFO Center

BU - Customer Service Desk

Job Description

• To handle day to day trade transactions, understanding client requirements, .Co-ordination with cpc for transaction processing and discrepancy resolution, .Dealing and co-ordinating with various business groups within the bank, .Ensuring error-free and timely execution of trade transactions. .Ensuring compliance and internal guidelines are being adhered to .Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS .Operations resolved in a timely manner. .Issuance of Letter of credit. .Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. .Attending to front-end requirements of corporate customers. .To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT.

• Qualification - Graduate / Post-Graduate .Experience - 2 one year of relevant experience

.Should be familiar with Trade Finance and CMS products. CMS - Chq collections (local, outstation, corr banks), Banker to Issue Operations.