Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduate
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems.
Project Role : Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.
- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.
- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.
- Stay updated with the latest advancements in service delivery and apply innovative approaches for sustained competitive advantage.
1 Service management governance 2 This resource will have to have great stakeholder management and communication skills, Strong project/program management skills.
Professional & Technical Skills:- Must To Have Skills: Strong understanding of service delivery.
- Good To Have Skills: Experience with cloud technologies and application support.
- Experience in providing ongoing support to clients and maintaining world-class systems.
- Exceptional communication skills and ability to accurately define client issues.
- Collaboration skills and ability to work with cross-functional teams.
- Stay updated with the latest advancements in service delivery and apply innovative approaches for sustained competitive advantage.
1 Looking for a resource who has 6-8 years of IT Experience with more than 4 years of PM /Service Delivery Lead experience 2 Need good hands on experience in PMP and Agile project management tool 3 Responsibilities a Looking for an experienced India based service delivery lead at Level 8 who has experience working on complex projects across multiple workstreams and delivery teams
Additional Information:- The candidate should have a minimum of 6-8 years of experience in service delivery.
- The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering impactful solutions.