Salesforce Business Analyst (Bangalore Onsite)
Job Description
Skills:Salesforce CRM, Business Process Analysis, Requirement Gathering, Data Analysis, User Training, Documentation, Agile Methodology, Communication Skills,
Role: Salesforce Business Analyst
Key responsibilities
Business Analysis
Gather, document, and analyse business requirements from stakeholders.
Develop user stories, process flows, and wireframes to communicate
requirements effectively.
Perform gap analysis to determine Salesforce customization needs versus
standard functionality.
Act as a liaison between technical teams and business stakeholders.
Conduct stakeholder meetings, workshops, and interviews for requirements
elicitation.
Salesforce Administration
Manage and configure Salesforce platform, including objects, fields, workflows,validation rules, and page layouts.
Maintain user roles, profiles, permissions, and security settings.
Handle data imports, exports, and data cleansing activities using tools like Data
Loader or Workbench.
Monitor and improve system performance, ensuring minimal downtime.
Manage Salesforce release updates and system enhancements.
System Customization And Enhancements
Design and implement solutions using declarative tools such as Process Builder,Flow Builder, and Lightning App Builder.
Collaborate with developers to implement advanced customizations and
integrations.
Create and manage reports and dashboards tailored to business needs.
Training And Support
Conduct end-user training sessions and create documentation for new
functionalities.
Provide ongoing support to resolve issues and improve user adoption.
Act as a subject matter expert for Salesforce-related queries.
Project Management
Assist in project planning, prioritization, and coordination of Salesforce
implementations or enhancements.
Work with cross-functional teams to deliver projects on time and within budget.
Required Skills
A minimum of 7 years of experience as business analyst is mandatory for this role.
Salesforce Skills
Expertise in Salesforce Sales Cloud, Service Cloud, and Lightning Experience.
Proficiency in Salesforce declarative tools (Flow Builder, Process Builder,Validation Rules).
Strong understanding of Salesforce security model, including profiles, roles, and
permission sets.
Familiarity with AppExchange products and third-party integrations.
Knowledge of Apex, Visualforce, and SOQL (basic understanding for
communication with developers).
Familiarity with tools like JIRA, Confluence, or similar project management
platforms.
Business Analysis Skills
Strong analytical and problem-solving skills.
Proficiency in tools like Jira, Confluence, Visio, or Lucidchart.
Excellent communication and documentation skills for translating business
needs into technical requirements.
Technical And Data Management Skills
Experience with ETL tools for data migration and cleansing (e.g., MuleSoft, Data
Loader).
Advanced Excel skills for data analysis and reporting.
Familiarity with Agile and Waterfall methodologies.
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Soft Skills
Strong stakeholder management and negotiation skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Team leadership and mentoring junior admins or analysts.
Good to have
Below Certifications Are Good To Have
Salesforce Certified Advanced Administrator
Salesforce Certified Business Analyst (or equivalent)
Salesforce Platform App Builder
Optional: Salesforce Sales Cloud Consultant, Service Cloud Consultant