Customer Success Manager

apartmentBayOne Solutions placeGurgaon calendar_month 

Job Description

Position: Customer Success Manager
Location: Gurgaon (Onsite)

Type: Fulltime with BayOne

Responsibilities:

Skills Required

Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba
  1. Communication and interpersonal skills
  2. Problem-solving and analytical thinking
  3. Product knowledge and technical expertise
  4. Time management and organization
  5. Data analysis and interpretation
  6. Strategic thinking and planning
Benefits of a CSM
  1. Increased customer satisfaction and loyalty
  2. Reduced churn rate
  3. Improved customer retention
  4. Enhanced product adoption
  5. Revenue growth through upsell/cross-sell opportunities
Typical Career Path
  1. Customer Support Representative
  2. Account Manager
  3. Customer Success Manager
  4. Senior Customer Success Manager
  5. Director of Customer Success
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