Operations Manager
Job Description
Skills:Communication, Reliability, Skilled Multi-tasker, Multitasking, Microsoft office, Hotel industry experience, Excellent English,
we are a hospitality start-up that manages and operates boutique travel homes in North India in
cities like Gurgaon, Delhi, Ranikhet, Mukteshwar, and Shimla. Our properties include luxury serviced
apartments, farm houses, haveli's, and mountain chalets. The current opening is for the Gurgaon
location.
The ideal candidate will have an ability to create and maintain an efficient system of operation to
support the business needs. The candidate should be comfortable multitasking and working
cross-functionally with different business units.
Key Responsibilities
To plan, manage, direct and organize all Operational activities including housekeeping,property management, facilities management, to ensure that the highest levels of service
quality and guest satisfaction can be achieved. To effectively achieve and maintain the
established standards of cleanliness in interiors, guest rooms, corridors, public areas and
back of the house areas.
To assign duties, inspect work, and investigate complaints regarding service quality and
effective management of property facilities, equipment and take corrective actions to
maintain essential level of quality delivery.
Establish standards and procedures for the work of operations team and plan work
schedules to ensure adequate service.
Establish and maintain seamless co-ordination & co-operation with all departments to
ensure maximum cooperation, productivity, morale and guest service.
Maintain appropriate staffing levels in order to consistently provide excellent guest service.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure
customer satisfaction.
Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and
equipment's are clean and in a good working condition. This would require traveling to
multiple properties within the zone on regular basis.
Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an
on-going process.
Ensure that the highest standards of cleanliness, maintenance and safety are practiced in all
areas of the properties.
Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance,posture and conduct of the Housekeeping and property staff.
Inspect all renovation projects and ensure rooms / public areas are defect free prior to
release. Coordinate all repairs & refurbishments.
Ensure to maintain department budget within established guidelines and explain monthly
variances.
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain cost controls through proper scheduling and inventory management.
Managerial Qualities