[ref. s53172800] Manager - Event Operations

Job Description

Company Overview

This centre has been developed with an international design vocabulary, while honouring the culture and spirit of India.

Purpose of The Role

To ensure the delivery of all support services required for Events and Exhibitions and provide excellent service to all the clients. The Manager - Event Operations is responsible for maximizing guest satisfaction and deliver all services as desired for the event functions and ensuring it is in accordance with specific standards.

• To assist in the delivery of all support services required for successful organization of Events and Exhibitions thereby delivering excellent service to all clients.
• To conduct show arounds with prospective clients & their vendors and help them to prepare detailed event layouts.
• To coordinate with clients / agencies and prepare a robust operation schedule to minimize the setup and dismantle time and offer complete event support services to the clients.
• To compile, cross check and verify that all relevant licenses and permissions required for the event have been procured.
• To ensure delivery of all JWG operational services to clients in a time bound manner with the help of internal resources.
• Should have an in depth understanding and knowledge of event production and on ground operations for all kinds of events.
• To have knowledge and understanding of structures that are being set up for events. (hangers, pagodas, stages, scaffolding, kitchen structures, mandap structures)
• To have knowledge of safety best practises followed for events.
• Should be able to plan and coordinate hospitality and logistics movements of an event.
• To follow all existing processes that have been laid down at JWG for successful event operations.
• To ensure all clients / vendors / agencies follow all rules & guidelines of JWG.
• To prepare / update the database of vendors / suppliers who have provided services and materials for earlier events at JWG.
• To prepare / update the S.O. Ps for entire event support services including process checklists, list of consumables etc.
• To support the O & M team in determining the cleaning frequency and schedules for all the areas.
• To coordinate and assist in the deployment of additional manpower for operations & management for events & exhibitions.
• To be able to step in when the Lead Operations is not available.
• To compile and maintain event dockets for all events.

• Experience in Event & Exhibitions Operations
• Ability to build strong working relationships internally as well as externally
• Detail oriented, quality and safety conscious
• High interpersonal & leadership skills
• Excellent communication skills both written and verbal
• Ability to multitask and work under pressure on multiple projects
• Passionate about delivering consistent excellence
• Should be flexible with working patterns or as business case requires

• A recognized qualification at degree/Diploma level. (Diploma in Electrical Engineering, B.Sc., Post Graduate Diploma in operations management)

• 5 - 8 years of total work experience
• Preferably handling large scale events and event operations

• Jio World Garden - BKC, Mumbai