Senior Customer Support Executive

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

Job responsibilities:

• You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product.
• Handle customer complaints actively and ensure its resolution on time.
• Troubleshoot any technical inadequacies.
• Track the common issues faced by the customers and follow-up regarding the same with the technical team.
• You will be part of the Onboarding and Support process with the Customer Success team.
• Excellent verbal and written communication skills in English to interact with clients over different channels.
• Optimising Support Process and Maintaining Support Documentation, Knowledge base articles and FAQs.
• Notifying any technical bug and feature enhancement requests to the development team and updating clients for the same.

• Experience Required- 3+ years
• Educational Qualification- B.tech
• Good written and Analytical Skills
• Willing to interact with Clients (Domestic & International)
• Google Analytics Knowledge will be preferred.
• Knowledge of Digital marketing will be an added advantage.
• Perform root cause analysis and follow through a resolution.
• Understanding on task prioritization.
• Capability to perform multitasking and play cross-functional roles.

• Medical Insurance
• Best in industry salary structure
• Sponsored trips
• Lucrative reimbursement policy