Accenture - Customer Service Associate
Accenture Bangalore
Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support
Years of Experience:1 to 3 years
Language - Ability:English - Intermediate
Customer Operations - Voice - Help desk role - ticket resolution/Chat support
Designation: Customer Service Associate
Qualifications:Any GraduationYears of Experience:1 to 3 years
Language - Ability:English - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolution/Chat support
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? •Customer Service- Adaptable and flexible
- Ability to perform under pressure
- Problem-solving skills
- Agility for quick learning
- Ability to establish strong client relationship
- Customer Support Operations
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
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Job Description
Job Title: Customer Service Associate (International Voice Process)
Location: Bangalore (Varthur)
Salary:
• Freshers: 3 LPA
• 0-18 months experience:
• 5 LPA to 5 LPA
Shifts: US shifts, 5 days a week with rotational shifts...