Tech Delivery Subject Matter Expert

Job Description

Job Summary:

Your primary responsibility will be to analyze, design, and implement best practice business changes that align with clients supply chain management needs, optimizing their warehouse operations.

Roles & Responsibilities:

Leadership & Team Management:

• Expected to be an SME, providing expert-level knowledge and leadership to the team on SAP WMS.
• Collaborate and manage the team to perform, ensuring that the team delivers high-quality results within deadlines.
• Responsible for team decisions, ensuring alignment with the project goals and client requirements.
• Engage with multiple teams across various departments to drive key decisions and ensure smooth project execution.
• Provide solutions to problems for your immediate team and cross-functional teams, enhancing operational efficiency and minimizing disruptions.
• Lead continuous improvement initiatives within the team to drive performance improvements and streamline processes.

Client Engagement & Delivery:

• Lead the gathering of business requirements to ensure that SAP WMS solutions are properly aligned with client needs and supply chain operations.
• Shape strategy for technology implementation, ensuring that best practices are applied throughout the delivery lifecycle.
• Drive delivery engagements, ensuring that the SAP WMS solution meets client expectations, is implemented effectively, and is optimized for maximum efficiency.
• Work with clients and internal stakeholders to troubleshoot and resolve technical issues, providing support and expertise during the entire implementation phase.

Continuous Improvement & Performance Enhancement:

• Develop and implement strategies to enhance team performance, ensuring continuous learning and process optimization within the team.
• Lead continuous improvement initiatives, ensuring that the team's delivery capabilities and SAP WMS processes evolve and improve over time.

Professional & Technical Skills:

Must-Have Skills:

• Proficiency in SAP Warehouse Management System (WMS), with hands-on experience in configuring, implementing, and optimizing solutions.
• Strong understanding of supply chain management processes, including warehouse operations and logistics, and how SAP WMS integrates with broader supply chain systems.
• Experience in implementing and optimizing WMS solutions, ensuring that they align with client needs and improve operational efficiency.
• Knowledge of integration with other SAP modules, such as SAP MM (Materials Management), SAP SD (Sales and Distribution), and SAP EWM (Extended Warehouse Management).
• Ability to troubleshoot and resolve technical issues within the SAP WMS environment, ensuring minimal disruption to client operations.

Good-to-Have Skills:

• Familiarity with SAP EWM (Extended Warehouse Management), as well as knowledge of other related SAP technologies.
• Understanding of warehouse automation technologies and their integration with SAP WMS.

Soft Skills:

• Strong communication and interpersonal skills, capable of leading a team and working with various stakeholders across different teams.
• Problem-solving mindset, with the ability to think critically and offer solutions to challenges in both technical and business contexts.
• Ability to handle multiple tasks and priorities while maintaining a high level of performance and attention to detail.