HR Service Delivery Specialist

Designation: HR Service Delivery Specialist

About Accenture

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• Ensures the service line operations are efficient and effective.

Implement and manage payroll accounting processes and solutions within Workday paltforms.

• Business Process Implementation
• Successfactors Experience a plus
• HR Domain certification/Payroll Certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Business Excellence Practices

• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.
• Manage and improve people performance and align them with organizational goals and objectives.
• Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.
• Participate actively in Team & Organization wide initiatives.
• Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.
• Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.
• Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.
• Recommend cost-effective, efficient procedural or production alternatives.
• Develop People through mentoring and resolve conflicts. Drive coaching culture.
• Monitor and encourage the Team to create/follow up on development plans
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
• Ensure high degree of compliance to the documented processes, client/organizational policies.
• Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations.
• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence
• Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams
• Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.
• Ensure adherence to policy and procedures of the organization.
• Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
• Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.