Customer Support Executive
Job Description
Skills:Excellent communication skills, Problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Ability to multitask, Knowledge of product/service offerings, Attention to detail, Ability to remain calm under pressure,
Company: Ship Global Express Pvt. Ltd. (https://shipglobal.in/)
Job Title: Customer Support ExecutiveExperience: 1-4 Years
Location: Mahipalur, New Delhi
Department: Customer Support / Logistics
Job Summary
We are seeking a dedicated and customer-focused Customer Support Executive with 1-4 years of experience. Candidates with a background in logistics or supply chain management will be given preference. The ideal candidate will have excellent communication skills, the ability to handle customer inquiries, and the ability to coordinate with various teams to ensure smooth operations.
Key Responsibilities
Customer Service: Respond to customer queries through phone, email, and chat, ensuring timely and effective resolution of issues.Order Management: Assist customers in tracking their shipments, processing orders, and providing updates on the status of their deliveries.
Logistics Coordination: Work closely with the logistics and operations teams to resolve delivery-related issues and ensure timely dispatch of goods.
Complaint Handling: Address customer complaints with professionalism, ensuring a quick and satisfactory resolution while maintaining a positive customer relationship.
Data Entry: Accurately log all customer interactions and order details into the system to maintain proper records and ensure smooth follow-up.Escalation Management: Identify and escalate issues that require additional attention to the appropriate department.
Customer Feedback: Gather customer feedback and provide actionable insights to the management team to improve service quality.
Process Improvement: Suggest improvements to enhance the customer service process and the efficiency of logistics operations.
Key Requirements
Experience: 1-4 years of experience in customer support. Experience in logistics or supply chain management is preferred.Education: Bachelors degree in any discipline. Logistics or Supply Chain Management certifications are a plus.
Skills
Strong verbal and written communication skills.
Proficiency in MS Office and CRM systems.
Ability to multitask and manage time effectively.
Problem-solving attitude with a focus on customer satisfaction.
Preferred: Experience in a logistics or e-commerce environment.
Key Competencies
Customer-Centric: Passion for providing excellent customer service and resolving issues effectively.Collaboration: Ability to work well in a team environment, especially with logistics, operations, and management.
Adaptability: Able to thrive in a fast-paced, ever-changing work environment.
Detail-Oriented: Strong attention to detail in tracking orders and handling customer requests.