Field Service Engineer
Field Service Engineer
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
15
This position reports to
SERVICE OPERATIONS MANAGER
Your role and responsibilities
You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB
teams, take actions to identify new Service business opportunities for ABB
You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Kolkata, India.
Work model: on site #LI-onsite
You will be mainly accountable for: Contributing to customer satisfaction by executing service work according to customer order and expectation
Clear understanding of sense of urgency and care in the direct area of responsibility
Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to performPreparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools
Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality
Qualifications for the role- Degree in B-Tech/BE - Electrical or Electronics
- Minimum 2 to 6 years experience Low/Medium Voltage Drives, Motor & generator services.
- Experience with Installation & Commissioning of VFD drives ,Field Service
- Travelling Mandatory
- Knowledge on technical Support for field service activity
- Ability to work under pressure and facing customer in critical hours
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution.Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory