Assistant Vice President - Retail Procurement

Job Description

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Retail Procurement!

This position provides leadership and management to Genpact staff aligned to the client%27s delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workforce planning, people upskilling, HR metrics and financial metrics.

• Transition the in-scope activities from Client&rsquos existing shared services/markets to Genpact delivery centers
• Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)
• Collaborate with client&rsquos senior stakeholders and Genpact service lines to develop transformation roadmaps and deliver
• Continuously monitoraccount level financialmetrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly)
• Deliver Genpact&rsquos digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experience
• Continuous monitoring of operational (contractual & non-contractual) deliverables Highlight focus areas or Help Required to Stakeholder and Genpact leadership time to time.
• Implement appropriate mechanisms to measure and analyze team&rsquos performanceagainst the set targets (contractual & beyond) anddiscuss & develop improvement plans where required.
• Be an escalation point for any delivery related or people related issues from clients or internal teams. Handle escalations confidently, proactively identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
• Have a thorough understanding of contractual commitments and financial commitments for the account raise proactive flags when there is a deviation
• Maintain & grow customer relations - focus on improving NPS/Customer Satisfaction score. Take personal ownership for action plans.
• Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
• Work with client&rsquos retained organization to assist with communication of key process changes to drive program adoption within client teams
• Work with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpact&rsquos Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.
• Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity release etc. as applicable.
• Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement processes

Qualifications we seek in you!

• Bachelors/master%27s degree from a reputed University
• Subject matter expert in sourcing & procurement operations including Analytics - the ability to coach & mentor team members across all delivery centers
• Relevant years for BPO experience in Procurement and MDM space
• Experience of running medium to large teams (200 FTEs) in shared service model, preferably 3rd party set up.
• Demonstrate working knowledge of the six sigma and technology driven improvements/transformation
• Commercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpact&rsquos interest and client&rsquos business objectives
• Good understanding of financial leversimpactingP&L which needs to be continuously monitored to assess the financial health of the account
• Comfortable to lead teams spread across multiple global locations
• Influencing skills, creative thinking, innovative mindset
• Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

• Professional certification in Procurement is desirable
• Working knowledge of one of the popular ERPs (e.g. Coupa, Ariba, SAP etc.) is an advantage

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Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.