Technology Business Management

Job Description

We are seeking an experienced Technology Business Management professional to lead governance, process optimization, and transformation initiatives within a global financial organization. This role requires expertise in Business Management services, Financial & Vendor Management, and Process Transition, with a strong ability to drive efficiency, stakeholder engagement, and operational excellence in a Shared Services environment.

Roles & Responsibilities:

• Define governance and engagement models to prioritize, monitor, and enhance services and processes.
• Develop and maintain a Business Management Service Catalogue with appropriate SLAs/OLAs.
• Establish and maintain strong stakeholder relationships through active communication.
• Drive process mapping initiatives to ensure globally consistent operations.
• Document Standard Operating Procedures (SOPs) for undocumented processes.
• Plan and oversee the transition of processes from global/regional teams to Shared Services.
• Monitor and manage the run phase of transitioned processes for seamless operations.

Skills & Experience:

• Strong understanding of Business Management services supporting Technology & Operations in financial organizations.
• Exposure to Financial Management, Workforce Management, and Vendor Management processes.
• Experience managing global projects such as Group Structure changes and transformation initiatives.
• Hands-on experience with ITIL Service Transition methodology.
• Knowledge of process mapping tools (IBM Blueworks, Lean Six Sigma, etc.).