Telecaller

Job Description

Excellent communication skills, Active listening, Persuasion, Customer service, Phone etiquette, Problem-solving, Time management, Sales skills,

*Job Title: Telecaller*

Job Summary

Your goal will be to meet or exceed sales targets while providing excellent customer service.

Key Responsibilities

• Make outbound calls to customers and prospects to generate leads and promote products/services
• Identify and qualify potential customers based on their needs and interests
• Build relationships with customers to increase sales and customer loyalty
• Meet or exceed sales targets and performance metrics

• Respond to customer inquiries and provide information about products/services
• Resolve customer complaints and concerns in a professional and timely manner
• Provide excellent customer service to build trust and loyalty

• Communicate effectively with customers, colleagues, and management
• Build rapport with customers to understand their needs and preferences
• Collaborate with team members to achieve sales and customer service goals

• Accurately enter customer data and interactions into CRM software
• Maintain accurate records of sales, customer interactions, and lead generation

• Participate in training sessions to improve sales, customer service, and product knowledge
• Stay up-to-date on industry trends, products, and services

• Meet or exceed sales targets
• Achieve customer satisfaction targets
• Maintain high call quality and productivity standards
• Adhere to company policies and procedures

• High school diploma or equivalent required; bachelor's degree preferred
• 1-2 years of experience in telesales, customer service, or related field
• Excellent communication, interpersonal, and customer service skills
• Ability to work in a fast-paced environment and meet sales targets
• Strong organizational and time management skills
• Proficient in CRM software and Microsoft Office
• Ability to work flexible hours, including evenings and weekends

• Experience in outbound sales or telemarketing
• Knowledge of industry-specific products or services
• Bilingual or multilingual skills
• Previous experience working with CRM software

• Competitive salary and commission structure
• Opportunities for career advancement and professional growth
• Comprehensive training program
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

• Call center environment
• Outbound calls to customers and prospects
• Flexible hours, including evenings and weekends

How To Apply

If you are a motivated and results-driven individual with excellent communication and customer service skills, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!