Application Tech Support Practitioner
Accenture Mumbai
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
You will be based in Mumbai.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide timely and effective technical support to clients.
- Troubleshoot and resolve system or application issues.
- Collaborate with cross-functional teams to enhance system performance.
- Document and maintain technical support processes.
- Stay updated on industry trends and best practices.
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of system reliability and performance monitoring.
- Experience with incident management and resolution.
- Knowledge of cloud computing and infrastructure.
- Familiarity with automation tools and scripting languages.
- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.
- This position is based at our Mumbai office.
- A Graduate degree is required.
S K InternationalThāne, 16 km from Mumbai
and perform troubleshooting and handle technical issues.
Key responsibilities:
1. Providing technical support to enterprise-level applications
2. Monitoring the critical applications
3. Proactively overseeing the maintenance of applications
4. Document...
AccentureMumbai
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running...
AccentureMumbai
Skill required: Tech for Operations - Microsoft Robotic Process Automation
Designation: SW/App/Cloud Tech Support Analyst
Qualifications:BE/Any Graduation
Years of Experience:3 to 5 years
About Accenture
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