Service Delivery Ops Associate Manager - Gurgaon

Designation: Associate Manager

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• Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations where analysis requires an in-depth evaluation of variable factors.
• Requires adherence to the strategic direction set by senior management
• Interaction with senior management at a client and/or within Accenture involving matters that may require acceptance of an alternate approach.
• Authority
• Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction, and decision-making ability
• Some latitude in decision-making. Acts independently to determine methods and procedures on the new assignments
• Impact or Decision Impact
• Risk or consequences in the event of failure, as indicated by the range of expected impact, such as within a team or across a team or area of responsibility and level of risk
• Decisions have a significant day-to-day impact on areas of responsibility
• Scope
• Degree of accountability for assigned tasks, our clients, and/or the organization, as indicated by the size of work effort and scale of entity and/or program
• May manage medium-sized teams and/or work efforts at a client or within Accenture

• Required
• B.E /B.Tech, MBA, CPSM / CPM (desired)
• 14+ years of Sourcing & Category Management experience, out of which approximately 90% should be in Global sourcing

Team Management

• Lead Sourcing Function
• Lead execution of sourcing projects for various sourcing categories and clients
• Spend & vendor consolidation to optimize the savings
• Support/lead annual rate contracts with suppliers
• Strong hands-on experience working on ERP systems such as Jaeggar, Ariba, SAP, etc.
• Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement
• Offer creative solutions to support the overall sourcing program and achieve desired results
• Collaborate with the core team of a fast-growing Business Unit to extend and improve existing processes, develop new products and services, and support business unit strategic planning
• To ensure timely project deliverables with the defined quality standards
• Will be responsible for creating & presenting the deliverables to Client/Internal global team members
• Work with the legal and technical teams to facilitate the negotiations of the legal and technical terms in a contract.
• Negotiate and close the contract with advice from legal and technical/ business teams.

• Maintain overall team chargeability in line with targets
• Ensure project staffing meets both skill and cost requirements
• Ensure team members receive the necessary training to remain relevant to clients
• Provide mentorship to team members as they deliver on client work
• Lead the sourcing team