Sales Team Leader, Retail Customer Care

Job Description

• Drive results, create awareness, and lead the team to build loyalty through effective communication of Apple's value propositions.
• Performance manage your team via engagement, support, coaching, and direct feedback
• Experienced in creating a culture of excellence by developing direct reports and motivating teams.
• Monitor interactions daily and provide feedback to specialists.
• Ability to share your technical experience, creativity and customer focused flair with staff and customers alike
• Ensure all targets are met with a high degree of focus on customer satisfaction and relationship-based selling
• Demonstrate Apple's values of inclusion and diversity in daily activities

• Fluency in English and Hindi is required
• You have experience in team management, developing and mentoring team members
• Strong verbal and written communication
• Experience in and proven track record of success and high performance in technology and/or business solutions sales or equivalent.
• Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment

• 3-5 years of leadership experience in a customer focused/sales environment
• Strong sales acumen and knowledge of key Small Medium Business (SMB) industries, business challenges, and trends in their local market
• Excellent organisational and process management skills, ability to set priorities, and responsiveness to market dynamics and targets
• Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure
• Strong communication & presentation skills that allow you to converse confidently when presenting at various levels within Apple
• Flexibility to work shifts